Every Full Seat on a Vibe AI Pro or Max plan comes with a set amount of transcription minutes and AI credits per billing cycle. Top-up lets you purchase extra quota for a specific seat when that's not enough — without upgrading the whole workspace plan.
How to purchase a Top-up
Prerequisite: If you're in a free trial or on a Starter plan, you need to start a subscription before you can purchase a Top-up.
Steps:
Go to **Vibe Admin → Vibe AI page.**
Select the member or device you want to top up (only Full Seats are eligible).
Choose a category: Transcription Minutes or AI Credits.
Note: If you’re on a Max plan, you will not see the “Transcription Minutes” option because your plan already has unlimited transcription minutes.
Pick a plan and complete checkout.
Expiration
Top-up quota has 2 categories: Transcription Minutes and AI Credits. Unused Top-up quota expires 2 years after your most recent Top-up purchase in that category. Buying another Top-up in the same category resets the 2-year clock for all unused quota in that category, not just the new purchase.
What happens when your plan or seat changes
Upgrading Pro → Max: Unused Top-up AI credits can still be used. Unused Top-up transcription minutes are kept. The expiration date isn't affected by the upgrade.
Subscription canceled: Remaining Top-up quota is forfeited — paused, not deleted. Restarting the subscription (before the Top-up expiration date) immediately restores it.
Seat not renewed: If a Full Seat isn't renewed or is canceled, its Top-up quota is forfeited the same way. Restoring the seat to Full Seat (before the Top-up expiration date) immediately restores the quota.
Member/device removed: If a member leaves the workspace or a device is unenrolled, their Top-up quota is forfeited. Rejoining or re-enrolling (before the Top-up expiration date) restores the remaining quota. If a member account is deleted, their Top-up quota is deleted and cannot be restored.
FAQ
Can I share my Top-up minutes with a teammate?
No. Top-up is tied to the individual seat it was purchased for and can't be shared or transferred.I'm on a Lite Seat — can I get a Top-up?
No. Top-up is only available for Full Seats on Vibe AI Pro or Max plans.I bought Top-up during my free trial — why did my trial end?
Top-up requires an active paid subscription. Purchasing it during a free trial automatically converts the workspace to a paid subscription and ends the trial early.My subscription lapsed — did I lose my Top-up minutes?
Not immediately. They move to a “Forfeited” state and are restored automatically once the subscription or seat is reactivated, provided they haven't expired in the meantime.
💡 Tip
Need more help?
Send email to our Support Team or Submit a Support Ticket.