Skip to main content
Check Buyer’s FAQs

Find your answers for discounts, pay over time, shipping and return policy, and product details.

Updated over a week ago

Pricing and discounts

  • Do you offer any discounts or coupons?

    Certainly! Thanks for considering Vibe. You can enjoy a $100 first-time buyer discount. We also offer discounts for bulk orders of 3 or more boards.

  • I’m working on a tax exemption.

    We do honor tax exemption with a valid sales tax exemption document. Please send your valid sales tax exemption document to along with your shipping address and desired items. Tax will be removed before placing the order.

Shipping and warranty

  • What’s your shipping policy?

    The US-Vibe store ships to all US 48 states. For Alaska, Hawaii, and Puerto Rico, special shipping designation is needed. For other regions and more details, please check the complete help article here.

  • What’s your return policy?

    If you’re not satisfied with Vibe, you can return the device within 30 days of your delivery date. You will only need to cover the return delivery fee. For other regions and more details, please check the complete help article here.

  • When does the protection insurance expire?

    Your Vibe purchase comes with a standard 1-year manufacturer warranty. Check out the details on our warranty page here. You also have the option to purchase an extended warranty of up to 3 years during checkout on our website.

Product and accessories

  • What comes with the board?

    When you buy the Vibe S1 55", the package includes a stylus, power cord, welcome card, and quick start guide in addition to the board. A complimentary wall mount is included for the S1 75".

  • Do I need to buy a wall mount?

    When you purchase our Vibe Board S1 75", a complimentary wall mount is included. As for the S1 55", any TV wall mount supporting VESA 200X200 mm and a minimum weight of 65 pounds is suitable. For your convenience, we have put together an article that provides recommendations and compatible options for the S1 55" here. If you are referring to the portable stand, that would be a separate purchase.

  • Can I connect to an external keyboard or mouse?

    Absolutely! You can connect a wireless keyboard, just like this one. As for a wireless mouse, any Bluetooth®️ Wireless 5.1 compatible mouse will work seamlessly.

  • Can I cast without a Vibe Tap?

    Certainly! You can cast without the Vibe Tap. Wireless screen sharing is possible through various options, as is via HDMI. Check out this help article for an overview. However, for a seamless, lag-free, and Wi-Fi-independent experience, we highly recommend using the Vibe Tap. Explore more Vibe Tap FAQs here.

💡 Tip

Need more help?

Did this answer your question?