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How to redeem an Activation Code

Redeem your Vibe AI activation code to apply a Full seat to a device or member in your workspace.

What is an activation code?

A Vibe AI activation code is a 15-digit code included with the purchase of a Vibe Bot or Vibe Dot on the Vibe website. The code is sent to the email address used at checkout after your device ships.

  • Offered in Pro or Max plan

  • New subscribers receive 1 bonus month; renews annually after the first 13 months. Existing subscribers receive 12 months.

  • Must be redeemed by a workspace owner or admin


How to redeem

Redeeming for yourself

Device

Where to redeem

Vibe Bot

Turn on the device to initial setup — enter the code when prompted

Vibe Dot

Pair the device with the Vibe AI App, and then enter the code when prompt. You can also go to Settings > Redeem code

Redeeming by administrators

If you are the admin managing devices for your team, go to Vibe Admin > Billing > Redeem Code to assign the seat to a device or a member in your workspace.

💡 Note: Only workspace owners and admins can redeem activation codes. If you are not the owner or admin, forward the code email to them.


FAQ

  • I can't find the Redeem Code option in the Vibe AI app.

    If your workspace is already on a Pro or Max plan, the Redeem Code option is not available in the Vibe AI app. Go to Vibe Admin > Billing > Redeem Code to proceed.

  • What is balance, and how can I use it?

    When an activation code is redeemed, its value is first converted to balance. This balance is then applied automatically toward any future charges in Vibe Admin — including subscription renewals, additional seat purchases, or top-ups — before any other payment method is charged.

  • I redeemed a second code while my workspace already has an active subscription.

    The code is applied as balance, and the additional assigned member or device is updated to a Full Seat aligned with your current subscription cycle. Any remaining balance is retained in the workspace for future billing.

  • My activation code plan doesn't match my current workspace plan (e.g., code is Pro but workspace is on Max).

    This can only be redeemed through Vibe Admin > Billing > Redeem Code. Vibe Admin will notify you of the plan mismatch before proceeding. Once you confirm, the system processes the difference based on your current subscription cycle — either crediting the surplus to your balance or charging the shortfall to your payment method on file.

    If you choose not to proceed, the code remains unused.


💡 Tip

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